Computing Technical Support Course
Credits: 3 Credits (126 Clock Hours)
Self-paced: 4-month completion deadline.
Embrace the forefront of IT technical support with Washington Technical Institute's meticulously designed course, CNT-104. As the tech world evolves, the demand for adept technical support personnel rises. This course stands as a beacon for those aiming to excel in this domain, providing them with comprehensive insights into modern desktop, laptop, and mobile device support. Framed around the CompTIA A+ exam objectives, the course content has been crafted to match the current industry standards, from dissecting hardware intricacies to mastering cloud computing. By the end of this course, students will be well-equipped to tackle real-world technical issues and will be primed to clear the CompTIA A+ 220-1001 and A+220-1002 exams.
- Master the art of disassembling and reassembling desktop and laptop components.
- Dive deep into desktop motherboards and laptop system boards, understanding installation and replacements.
- Grasp the nuances of various physical memory types and their operations.
- Diagnose and troubleshoot motherboard, processor, and RAM issues efficiently.
- Gain expertise in the installation and support of I/O devices.
- Overcome challenges in connectivity, mobile devices, printers, and the Windows operating system.
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Courses are self-paced and supported by qualified faculty. Students work on their reading, assignments, and quizzes on their own time. This flexibility allows students to study while navigating the rest of their busy lives. Our courses and programs have completion deadlines, but beyond that, students can complete the work on their own schedule. Instructors are always available for questions and support. Students are not required to attend any scheduled class meetings.
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Washington Technical Institute is Regionally accredited by the Middle States Association CESS, and licensed by the Minnesota Office of Higher Education as an institution of higher learning