The Introduction to IT Technical Support course provides students with the foundational knowledge and skills needed to maintain, troubleshoot, and secure modern computer systems. Using Jean Andrews, Joy Dark Shelton, and Nicholas Pierce’s CompTIA A+ Guide to IT Technical Support, 11th Edition, this course aligns with the CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) certification objectives.

Students will learn how to assemble, configure, and upgrade PCs; install and maintain Windows, Linux, and macOS operating systems; and support mobile devices, printers, and cloud environments. The course also covers networking basics, storage solutions, power systems, and hardware components. A strong emphasis is placed on troubleshooting techniques, problem-solving skills, and implementing security best practices for devices, networks, and user accounts.

Designed for students pursuing entry-level IT careers, this course blends theory with practical, hands-on exercises to prepare learners for real-world technical support environments. By the end of the course, students will be able to diagnose and resolve hardware and software issues, support modern IT infrastructures, and demonstrate readiness for the CompTIA A+ certification exams—an industry-recognized credential for IT support professionals.