HSM-101: Introduction to Health Services Management provides students with a strong foundation in the principles of healthcare leadership and organizational behavior. The course examines how managers shape healthcare delivery at both the micro level (individuals, teams, motivation, communication, and innovation) and the macro level (strategy, policy, regulation, consumer expectations, and global challenges).

Students will explore topics such as quality improvement, conflict management, health information technology, and ethics, all within the context of complex and rapidly changing healthcare environments. By linking theory to real-world practice, this course prepares students to understand how health systems are organized, how leaders create value, and how organizations adapt to shifting demands.

Designed for learners interested in healthcare administration, public health, and health policy, this course builds the analytical and practical skills needed for success in management roles across hospitals, clinics, nonprofit organizations, and global health systems.